Lonehill Systems offers a number of services to help you make the most of your SYSPRO ERP investment. Our support team is friendly, well trained, experienced and committed to resolving your support and technical issues as quickly and effectively as possible. To ensure all your support needs are met, we offer several different methods:
Our phones are answered by live representatives to ensure that you receive prompt, personal and efficient assistance. These services are available Monday through Friday 8:30am to 5:00pm EST. We do also offer stand-by support and after-hour support when requested.
Online support is available by logging onto your system through Lonehill’s system using a remote connection. This excellent diagnostic tool, which allows us to view your system in real-time.
On-site support is an excellent option if more in-depth service, training or trouble shooting is needed. End User training or group custom training on new features and solutions is also handled effectively using this method of support.
Experienced Lonehill Systems Consultants will compare your existing business processes with your existing software and put together a detailed report of their findings. This includes recommendations for improving the day-to-day running of your business while getting maximum benefit from your software. This also ensures that you are up to date with any updated features and technologies without adding disruption to your business.