6 Reasons to Go Mobile (If You Haven’t Already)

Posted in: Uncategorized- Feb 19, 2018 No Comments

Traditional ERP systems have simplified and revolutionized modern business. However, in today’s world of globalized and digitized markets, it is becoming increasingly vital to access tools and data on the go. Here are some of the key things driving the move to mobile ERP:

Solution for a modern workforce

One of the key changes mobile ERP brings is that employees are no longer desk bound. Critical information can be inputted and accessed on the go, via mobile devices. Alerts of delays or problems can be delivered remotely, so they can be dealt with immediately no matter their location.

No more downtime

Any delay of inputting information is costing your business money. For example, sales reps who can only check stock levels and conclude orders when physically in the office. Mobile ERP eliminates unnecessary delays, making data accessible to those who need it, when they need it.

Cloud is essential

Information sharing is immediate and consistent throughout your organization, regardless of geography.

Increasing complexity

As your company grows, it is likely that the interactions amongst participants increases, adding complexity to processes. The more complicated these various aspects become, the more difficult it is manage. Mobile ERP not only simplifies your business by integrating these processes seamlessly, but also facilitates better and faster communication and access to information.

Collaboration is king

As more people work remotely and global supply chains become commonplace, the need to access and share data is increasing. Mobile ERP improves information and process collaboration.

Enhance your existing ERP

The important thing to remember is that mobile ERP does not replace your existing ERP system. It enhances the collaborative nature of ERP, often taking processes directly to their source, allowing for faster decisions and actions to be taken. This hybrid approach to process deployment means you are able to leverage from the benefits both options provide you, allowing you to address your company’s unique requirements.

Adopting SQL Adds Value to Our Customers ERP and Business

Posted in: Uncategorized- Feb 18, 2018 No Comments

Adopting SQL Adds Value to Our Customers ERP and Business

Whilst the majority of SYSPRO systems already use Microsoft SQL Server as their database of choice we still have some sites which have yet to make the change from our heritage ISAM based system.

Change can be challenging for many people as they become used to their comfort zone or familiar routine, but sometimes, if change is embraced, it brings with it many benefits and adds value to a person’s life or even a customer’s business.

Migrating to Microsoft SQL Server for example can offer many benefits to our customers.

Scalability and integrity

Over time our customers grow past the limits of a flat file ISAM system. Moving to Microsoft SQL eliminates the size limits and helps their ERP system grow with their requirements. This includes being able to take advantage of increased data retention options as previous physical limits no longer apply.

Migrating also assists with data resiliency and data integrity, making it rock solid and protected from server, network or disk crashes. This means a minimal loss of data in the event of a catastrophe and keeps downtime to an absolute minimum.

As we all know ERP systems are mission critical and any downtime can have significant downstream effects. A correctly configured system running SQL Server will help to keep this risk to a minimum.

So what additional benefits will customers realize from the migration? Well, the SQL Server version of SYSPRO includes innovative features like predictive search which is a ‘Google’ like capability when searching for data. In fact many of our users have mentioned how once you use predictive search it’s difficult to go back. This is highly scalable not being affected by the size of your data.

Optimize businesses

Moving to SQL optimizes businesses and reduces operating costs. Our customers enjoy a lower TCO and reduced costs of administering their database with SQL version SYSPRO. It also helps the customer’s ERP solution to be simply smarter.

Additionally our mobile offering, called Espresso, was designed from day one to be fast, powerful and highly tailor-able. We all know that in a mobile environment we expect apps that respond quickly. Espresso was optimized for SQL Server out-of-the box.

Other SYSPRO technologies focused for SQL Server include: workflow for business optimization and automation; analytics for data visibility and improved analysis, big data providing improved reporting and aggregation.

As I said before change can be a force for good and the benefits of migrating to SQL Server far outweigh the short time initially spent configuring and migrating from a legacy storage environment.

One of our customers who had recently migrated to SQL Server had a catastrophic disk failure during their busy day. As their disaster recovery plan had considered an appropriate back up strategy they were up and running in a matter of minutes with no loss of data. This alone justified any additional ‘perceived’ or actual costs.

So embrace change and migrate to SQL for a range of business benefits

5 Signs the Future of ERP Software is Mobile

Posted in: Uncategorized- Feb 17, 2018 No Comments

Successful businesses have long turned to enterprise resource management (ERP) software to integrate applications, automate back office functions, and overall free up human capital talent to focus on what they do best, versus day-to-day operational needs.

That’s the goal of the software anyway, but that doesn’t mean every solution on the market is doing the best to reach that goal. In fact, with a rapidly changing technology environment, it’s becoming increasingly common for not just legacy ERP solutions, but legacy software in general, to become outdated.

To ensure that your ERP software is having the utmost impact on productivity, efficiency, and optimization, it’s important to evaluate whether or not your solution is staying up to speed with the latest trends. And it today’s environment, that means mobility. So whether you’re considering switching your legacy ERP software solution to a new system, or shopping for ERP software for the first time, consider these five signs that indicate the future of ERP software is definitely mobile.

It’s how your employees want to operate

Most of us would be hard-pressed to think of friends and family members who don’t have smartphones. And we’re not just on these devices for personal use. Nearly 90 percent of small business employees use their smartphones for work purposes, and almost all who do, believe it makes them more efficient.

Because ERP software touches so many functions in an organization, broad adoption is critical. And the fact is, you’re just not going to see those high adoption and usage numbers unless your solution is mobile. Meet employees where they are and they will take advantage.

It’s how customers want to access information

It’s not only your employees who are addicted to their phones, it’s everyone. More than half of smartphone owners reach for their phones immediately after waking up and they spend an average of five hours a day on their mobile devices. Nearly three-quarters of consumers immediately delete email that doesn’t look good on mobile.

Mobility isn’t a consumer nice-to-have anymore, it’s an expectation. A mobile ERP makes it possible for your customers to get alerts on their orders and track progress on their phone. Fall short of those expectations, and you will see customers heading out the door.

Accurate data is the advantage

The digital age has made the world flat. No longer must consumers turn only to local products and services — an entire globe of choices is within their reach. And no longer must consumers only rely on word-of-mouth to do their due diligence in buyer research — they have a wealth of information at their fingertips. Competition for today’s consumers is fierce, and increasingly so. The use of actionable data to inform business decisions is what keeps you ahead of the pack.

But accurate data requires agility. If your data is outdated, it won’t matter or may even lead you down the wrong path. Mobile ERPs make it possible for every person in your organization at every point in your supply chain to record, upload, and share accurate data as quickly as possible.

Workforces are increasingly remote

Nearly half of employed Americans spent at least some time working remotely last year and the flexibility of workplaces is expected to rise. More than ever, entire organizations are going remote. Software needs to meet the demands of this changing work culture.

A mobile ERP solution reduces connectivity issues for remote workers, and makes collaboration between multiple offices and across time zones more manageable.

Customer service is more important than ever — mobile gets you there

The “world is flat” digital consumer experience not only increases competition, it democratizes voice. Anyone, anywhere can publish online. And that means unflattering reviews of your service have the ability to reach further than ever before. Sixty percent of American consumers have abandoned an intended purchase because of poor customer service. That translates into very real revenue loss, which only increases if those consumers share their experience with others online.

A mobile ERP system can help prevent bad customer experiences before they happen. Real-time supply chain updates and the ability to communicate with all team members on the fly makes proactive problem solving possible.

A cursory glance around any room full of people will tell you just how much mobile is changing our worlds. Smartphone usage isn’t just here to stay, it’s here to grow. Smart software companies are adapting to the new world order, and smart business are adopting the software solutions that put mobile first.

—-
Taylor Burke is a contributor for TechnologyAdvice.com, specializing in business software. When she’s not in front of her screen, you can find Taylor reading, cooking, running, or hanging with her dog—but rarely all four at once. Connect with her on LinkedIn.

Did you know SYSPRO has a full mobile ERP offering? You can get all the information you need here.

Okay – You’ve a Handle On Big Data, But What About ‘Hidden Data’?

Posted in: Uncategorized- Feb 16, 2018 No Comments

SYSPRO ERP software offers users the ability to access “hidden data” as well as “big data.” The ability to access “hidden data” is a must for organizations, such as medical device and food manufacturers, to execute efficient and rapid product recalls. While the utilization of ‘big data’ helps a company identify trends and chart future courses, the importance for numerous companies to have access to ‘hidden data’ cannot be overstated. One of the underlying principles of basing business decisions on ‘big data’ is that the ability to access the volume, variety, and velocity of data tends to compensate for data errors. But manufacturers and distributors in a wide variety of industries, such as food, medical devices, automotive, pharmaceutical and others, must be able to connect and correlate relationships, hierarchies, and multiple data linkages to facilitate the recall of products that may contain tainted ingredients or faulty parts that could cause harm or even death. And, this is why SYSPRO ERP is the choice of many companies within these industries.

SYSPRO lot traceability and serial tracking data affords extensive and precise visibility up or down the supply chain, as well as providing specific component to parent tracking, thereby providing the means to expedite recalls, should the need arise. SYSPRO optionally allows specific traceable components to be reserved for specific work-orders, as well as providing the flexibility of specifying the parent traceable numbers at the beginning, during or the end of the manufacturing process. While the average cost of a recall to participating food and consumer product companies can run into millions of dollars, this number excludes the extensive human expense involved in the recalls. The ability and speed to collect the required data can cut recall time to hours rather than days or weeks and significantly reduce the costs of the recall.

Gorant Chocolatier, Boardman, Ohio-based maker of quality chocolates, has stated one of the reasons for the firm’s selection of SYSPRO ERP was extensive traceability functionality. The company stated: “The software’s ability to trace ingredients from origin through the manufacturing process to the ultimate customer not only helps us to accommodate customers who demand this ability but to fully comply with FDA rules and regulations pertaining to food safety.” Gorant, in fact, did a mock recall that involved tracing the path of a “tainted” ingredient. The recall was accomplished in less than two hours. What is produced and when are vital, but the data of what has gone into the production is also vital.

Manufacturers and distributors utilizing SYSPRO ERP also have the option of running a variety of reports that utilize “hidden data”’ to provide management with effective decision-making tools. For example, Brooklyn-based Lee Springs runs a daily report which evaluates stock usage and allocations, indicating which stock items have fallen below required levels and automatically creating a suggested stock replenishment requisition.

The implementation of cost- effective SYSPRO software helps both food, medical device manufacturers and a host of other manufacturers and distributors access both ‘big data’ as well as the ‘hidden data’ needed to streamline their supply chains, make effective management decisions and employ extensive ‘backwards and forwards’ component and product traceability for speedy recalls.

SYSPRO’s Product Roadmap – Always On

Posted in: Uncategorized- Feb 15, 2018 No Comments

SYSPRO’s Product Roadmap

I am certain that many service providers believe that they are adding value to your business. Most have impressively drafted mission statements that reflect this belief. It is debatable how many of these organizations actually fulfill this principle. Our Product Roadmap covers our innovations that focus on optimizing business processes – ensuring that we keep our focus firmly on creating value for our customers.

In this blog, I am going to expand a little on our ‘Always On’ product pillar. This pillar concentrates on a Cloud First approach – a subject that continues to gather momentum globally as a result of it’s ability to maximize capacity and utilization, minimize costs, and improve IT flexibility and responsiveness.

Our aim is to assist organizations in making the move from legacy systems and services to cloud provisioned deployment and systems’ consumption without headache or heartache
Cloud First Strategy

We believe that everything we do must simplify the overall experience and contribute to a consumer’s success. Our offering must be simple to transition to, simple to configure and maintain, and simple to consume.

Cloud as a philosophy focuses on platform and architecture. Things like where data, intelligence systems and services are located are very relevant, especially when considering governance, cost, risk, security and delivery to users.

Our global offering answers the locality considerations and the central tenants of risk mitigation for organizations. We strive to ensure that end users and systems integrators alike are blissfully unaware of the architectural and location choices made by the enterprise.

Our on premise architecture and infrastructure is being re-engineered to transition SYSPRO to leverage cloud architecture and cloud services. New products and services are designed to take advantage of cloud infrastructure and the provision of end user deployment of any end-point device, right from the outset.

Our strategy considers that back-end systems could be thousands of miles away from the end-points. This ensures that, architecturally, system performance considers this aspect.

We know that users care deeply about their endpoints and the devices they choose for SYSPRO utilization. Our user experience (UX) is constantly adapting and evolving in response to market requirements. It is all about simplicity, ease-of-use and intuitive responses.
The Result

SYSPRO Cloud Services is an IaaS offering that takes care of all of your core technology, storage, and networking capabilities. It delivers an always available, fully managed ERP infrastructure, removing the need for IT management, and allowing you to focus on your business.

Looking ahead we have SYSPRO 8 – a web based version accessible on any platform, from anywhere, both on premise and through the cloud. Simplified and engaging, it removes the requirement for client installations, virtualization or desktop emulation software.

A Cloud First approach is vital in assisting businesses to transition from monolithic, on premise systems to agile, cloud-enabled ERP. No more space for dinosaurs, is there?

Trends Paving the Way for SMMEs

Posted in: Uncategorized- Feb 08, 2018 No Comments

There has never been a more exciting time to be a small or medium sized business. Technology has leveled the playing field – making it possible for SMMEs to compete with big business. Here are a few of the things making SMMEs smile:

Find Your Niche

SMMEs are perfectly sized to offer services to niche audiences. Going deep with customized messages and specialized platforms to a highly receptive and loyal audience is fast replacing the ‘shot gun’ approach to marketing services and products.

Going Global

Globalization is a reality, and is creating amazing opportunities for small and medium businesses. Marketing your goods or services anywhere is now simple using platforms such as Amazon and eBay. The numerous global payment options available are further helping SMMEs access markets around the world.

Going Local

Marketing to local community is growing in popularity. Customers are looking for a great experience, and top-notch service. This can best be delivered by a local business. It allows for a more interpersonal relationship and lets the SMME and customer get to know each other much better.

Social Selling

Social selling uses social media to interact directly with prospective clients. This often leads to a faster sales cycle, creating new opportunities and increasing your brands credibility.

Internet of Things

IoT is turning everyday devices into smart devices. SMMEs are leveraging this technology to reduce operating costs and increase productivity. For example, smart sensors to control thermostats to reduce energy usage; or maintaining inventory through automated ordering when stock reaches certain levels.

Embracing SaaS

With rising costs and increasing competition, the challenge for any SMME is to find ways of running leaner without losing productivity. Scalability is the key to cost savings and improved efficiency, and this is why Software-as-a-Service (SaaS) is a vital component to increasing efficiencies in any small or medium business.

Cloud ERP

ERP, once the sole domain of multinationals and blue chip companies, is now affordable and easily accessible by any SMME. A Cloud ERP solution means fewer IT staff, less hardware, predictable monthly costs, and an ability to scale up (or down) users as required. ERP is a critical value-add to any SMME, and the key to unlocking future growth and success.

Trends Paving the Way for SMMEs

Posted in: Uncategorized- Feb 07, 2018 No Comments

Trends Paving the Way for SMMEs

There has never been a more exciting time to be a small or medium sized business. Technology has leveled the playing field – making it possible for SMMEs to compete with big business. Here are a few of the things making SMMEs smile:

Find Your Niche

SMMEs are perfectly sized to offer services to niche audiences. Going deep with customized messages and specialized platforms to a highly receptive and loyal audience is fast replacing the ‘shot gun’ approach to marketing services and products.

Going Global

Globalization is a reality, and is creating amazing opportunities for small and medium businesses. Marketing your goods or services anywhere is now simple using platforms such as Amazon and eBay. The numerous global payment options available are further helping SMMEs access markets around the world.

Going Local

Marketing to local community is growing in popularity. Customers are looking for a great experience, and top-notch service. This can best be delivered by a local business. It allows for a more interpersonal relationship and lets the SMME and customer get to know each other much better.

Social Selling

Social selling uses social media to interact directly with prospective clients. This often leads to a faster sales cycle, creating new opportunities and increasing your brands credibility.

Internet of Things

IoT is turning everyday devices into smart devices. SMMEs are leveraging this technology to reduce operating costs and increase productivity. For example, smart sensors to control thermostats to reduce energy usage; or maintaining inventory through automated ordering when stock reaches certain levels.

Embracing SaaS

With rising costs and increasing competition, the challenge for any SMME is to find ways of running leaner without losing productivity. Scalability is the key to cost savings and improved efficiency, and this is why Software-as-a-Service (SaaS) is a vital component to increasing efficiencies in any small or medium business.

Cloud ERP

ERP, once the sole domain of multinationals and blue chip companies, is now affordable and easily accessible by any SMME. A Cloud ERP solution means fewer IT staff, less hardware, predictable monthly costs, and an ability to scale up (or down) users as required. ERP is a critical value-add to any SMME, and the key to unlocking future growth and success.

Factories of the Future

Posted in: Uncategorized- Feb 06, 2018 No Comments

If there’s one thing global competition has taught us, it’s that our attitudes towards technology can mean the difference between success and failure. Industry 4.0, the ‘Fourth Industrial Revolution’, is still in the early days of adoption, but the changes it promises are profound. Over the next decade, forward-thinking businesses will embrace change and transform themselves, through connectivity, data, automation, and an increasingly sophisticated workforce.

The result of these changes will be the ‘Smart Factory’; highly integrated, agile, lean, and driven by demand. In emerging economies, it will provide employment and a rising standard of living. In economies that currently dominate the industrial landscape, Industry 4.0 will be a catalyst for innovation, competitiveness and productivity, contributing to material wealth within socially- and environmentally-sustainable parameters.

Of course, there will be more than one type of future factory. In general, however, the trend is towards smaller, cleaner, leaner, more modularised and flexible facilities that can deliver high-quality, affordable products to a constantly changing marketplace.

The Internet of Things

According to technology, research firm Gartner, Inc., there will be over 20-billion devices on the Internet of Things by 2020, at which time more than half of new business processes and systems will incorporate some element of IoT. By 2025, according to analytics firm IHS, the number of connected devices used in manufacturing will represent 75 percent of all connected devices. Already, manufacturers are using IoT sensors to monitor production and operating processes, gather diagnostic data and function status reduce manufacturing defects and track after-sale performance.

On the shop floor of the future, sensors and software will operate continuously, predicting and preventing equipment failures, optimizing processes and maximizing productivity. A continuous, real-time flow of data will provide information and actionable insights that make production processes increasingly visible, predictable and controllable.

The Smart Factory will have Smart Assets – objects connected to the IoT, possessed of their own monitoring and reporting capabilities. In a sense, the factory itself can be conceptualized as a ‘Thing’ in the IoT, partaking of, and contributing to, an ecosystem run on data.

The IoT will have obvious benefits along the supply chain, providing end-to-end visibility, real-time status information, traceability and more. ‘On-time, every time!’ will no longer be a dream, but a reality. Factories and supply chains of the future will extend beyond traditional ‘stages’, creating conduits of information that foster transparency and collaboration, among suppliers, retailers, customers, industry groups, government bodies and educational institutions.

Big Data

Like labor and capital, data is a vital part of industrial production. Big Data, driven by the Internet of Things, has become the whetstone of choice for honing competitive edge. Big Data Analytics makes predictions based on data sets that were previously too large and too difficult to make sense of. In most factories of the future, leveraging real-time data and sophisticated analytics will enable deeper insights and better decision making. Without Big Data, it seems unlikely that future factories, especially in volatile industries, will be agile enough to compete.

The Cloud

Of course, turning all that captured data into actionable information requires a scalable infrastructure that allows one to store, organize, integrate, and analyze that data, while keeping it private and secure. Over the last few years, Cloud computing has come into its own, lowering the economic entry barrier and providing exactly the infrastructure required for Industry 4.0. On the Cloud, Small- to Medium-sized Enterprises (SMEs), as well as organizations in emerging economies, enjoy the processing power, storage and security that once required large IT expenditures.

The Cloud, in effect, by providing an affordable, highly-scalable architecture, will allow smaller companies to take advantage of the entire software-suite of Industry 4.0.

Automation

Automation is nothing new – it’s been used across various industries, for numerous applications for decades. The process will continue apace, but augmented, now, by intelligence and data. In the future, material-handling systems will be routinely automated. On the shop floor, overhead gantry robots will perform welding tasks, or pick-and-place work-in-process inventory. Autonomous intelligent vehicles will no longer be rigidly programmed for predefined paths, but will maneuver adroitly, intelligence on board, around boxes, pallets and anklebones.

Non-Automated (But Highly-Skilled) Workers

One of the most visible changes to come with Industry 4.0 will be the education level of the factory’s human capital. Automation will inevitably take its toll on unskilled labor – repetitive tasks are more profitably done by machine. The replacement of human labor by machine has been a feature of every industrial revolution, but the economic growth created by manufacturing has created far more jobs than were taken away.

Besides, production floors of the future will need skilled personnel to work alongside machines. Enter the cobots, smaller, less expensive robots that work with humans. Cobots are already employed at many factories, doing pick and place, loading pallets, packaging, and taking the weight and risk off the backs and shoulders of valuable employees.

Smart Tools

No more data logs – no more manuals. With smart tools, connected to the IoT, operators are free to focus on their tasks. Smart tools, such as drills, wrenches and measuring devices, automatically adjust to the appropriate settings, then check and report on the tasks that workers perform. Adding intelligence and connectivity to tools provides quality assurance, speed, and improved efficiency.

Conclusion

When will Industry 4.0 arrive? Many of the innovations mentioned in this blog are already being used in factories around the globe. Given the pace of innovation, and the fierceness of competition, it’s probably wise for manufacturers to assume that the future is already here. For ERP customers, this next phase of business evolution promises challenges and enormous opportunities.

Ask A Company That Uses SYSPRO!

Posted in: Uncategorized- Feb 05, 2018 No Comments

The other day during a meeting of the SYSPRO Marketing Team, the subject arose, “Just how do we position SYSPRO in the marketplace? Just how do we get across that SYSPRO software is the product of an independent and dedicated company that continually listens to its customers and regularly upgrades its software to encompass the latest technology? How do we impress potential users and VARs that SYSPRO software sets the standard for Enterprise Resource Planning (ERP) software? We can’t say we’re the biggest because we’re not. But, we can say we’re the best because we are. But, how does one convey this in an ad, an email message or in a presentation without it coming across as an empty boast? When a company or person says they’re the best at something, don’t we all just snicker to ourselves and think, ‘Yea, just prove it.’

Our discussion then just segued to past slogans that companies had used to help position themselves in their respective marketplaces. One manager said he thought one of the most powerful slogans ever written was, “Ask the Man Who Owns One.”

Suddenly, that was it! If you want to know how good SYSPRO software is just ask a SYSPRO user! In fact, this is what SYSPRO has been doing for years? SYSPRO Customer Service regularly polls the SYSPRO customer base to determine their degrees of satisfaction with their SYSPRO software implementations. And, for years, every SYSPRO office around the globe has been profiling SYSPRO users, writing case studies and articles covering the diversity of SYSPRO customers, the creative ways they are employing SYSPRO software and the outstanding results they have experienced utilizing their SYSPRO ERP software.

So, if you want to know about SYSPRO, the software, and the company, just ask a SYSPRO user! There are hundreds of case studies and articles detailing the experience of SYSPRO users on the SYSPRO Website. The companies profiled cover a wide variety of manufacturing industry segments, from chocolate confectioners to pots and pans and even kitchen sinks.

So, if you want to know the value SYSPRO brings to an organization, just ask a SYSPRO user! By the way, do any of you recall the company that used the slogan, “Ask the Man Who Owns One?”

5 Signs the Future of ERP Software is Mobile

Posted in: Uncategorized- Feb 04, 2018 No Comments

Successful businesses have long turned to enterprise resource management (ERP) software to integrate applications, automate back office functions, and overall free up human capital talent to focus on what they do best, versus day-to-day operational needs.

That’s the goal of the software anyway, but that doesn’t mean every solution on the market is doing the best to reach that goal. In fact, with a rapidly changing technology environment, it’s becoming increasingly common for not just legacy ERP solutions, but legacy software in general, to become outdated.

To ensure that your ERP software is having the utmost impact on productivity, efficiency, and optimization, it’s important to evaluate whether or not your solution is staying up to speed with the latest trends. And it today’s environment, that means mobility. So whether you’re considering switching your legacy ERP software solution to a new system, or shopping for ERP software for the first time, consider these five signs that indicate the future of ERP software is definitely mobile.

It’s how your employees want to operate
Most of us would be hard-pressed to think of friends and family members who don’t have smartphones. And we’re not just on these devices for personal use. Nearly 90 percent of small business employees use their smartphones for work purposes, and almost all who do, believe it makes them more efficient.

Because ERP software touches so many functions in an organization, broad adoption is critical. And the fact is, you’re just not going to see those high adoption and usage numbers unless your solution is mobile. Meet employees where they are and they will take advantage.

It’s how customers want to access information
It’s not only your employees who are addicted to their phones, it’s everyone. More than half of smartphone owners reach for their phones immediately after waking up and they spend an average of five hours a day on their mobile devices. Nearly three-quarters of consumers immediately delete email that doesn’t look good on mobile.

Mobility isn’t a consumer nice-to-have anymore, it’s an expectation. A mobile ERP makes it possible for your customers to get alerts on their orders and track progress on their phone. Fall short of those expectations, and you will see customers heading out the door.

Accurate data is the advantage
The digital age has made the world flat. No longer must consumers turn only to local products and services — an entire globe of choices is within their reach. And no longer must consumers only rely on word-of-mouth to do their due diligence in buyer research — they have a wealth of information at their fingertips. Competition for today’s consumers is fierce, and increasingly so. The use of actionable data to inform business decisions is what keeps you ahead of the pack.

But accurate data requires agility. If your data is outdated, it won’t matter or may even lead you down the wrong path. Mobile ERPs make it possible for every person in your organization at every point in your supply chain to record, upload, and share accurate data as quickly as possible.

Workforces are increasingly remote
Nearly half of employed Americans spent at least some time working remotely last year and the flexibility of workplaces is expected to rise. More than ever, entire organizations are going remote. Software needs to meet the demands of this changing work culture.

A mobile ERP solution reduces connectivity issues for remote workers, and makes collaboration between multiple offices and across time zones more manageable.

Customer service is more important than ever — mobile gets you there
The “world is flat” digital consumer experience not only increases competition, it democratizes voice. Anyone, anywhere can publish online. And that means unflattering reviews of your service have the ability to reach further than ever before. Sixty percent of American consumers have abandoned an intended purchase because of poor customer service. That translates into very real revenue loss, which only increases if those consumers share their experience with others online.

A mobile ERP system can help prevent bad customer experiences before they happen. Real-time supply chain updates and the ability to communicate with all team members on the fly makes proactive problem solving possible.

A cursory glance around any room full of people will tell you just how much mobile is changing our worlds. Smartphone usage isn’t just here to stay, it’s here to grow. Smart software companies are adapting to the new world order, and smart business are adopting the software solutions that put mobile first.

—-
Taylor Burke is a contributor for TechnologyAdvice.com, specializing in business software. When she’s not in front of her screen, you can find Taylor reading, cooking, running, or hanging with her dog—but rarely all four at once. Connect with her on LinkedIn.

Did you know SYSPRO has a full mobile ERP offering? You can get all the information you need here.