Lonehill Systems, Inc., offers several
different methods of support, creating a flexible system that gives the
customer the ability to tailor their support plan to fit the
requirements of different stages of the implementation and training
process.
Prepaid hours
Time purchased in advance which can be
applied to on-site training, in-office support, telephone support and
custom development. We recommend this method during initial
implementation, as the majority of time used will be on-site
training. Hours can be purchased in blocks to qualify for
discounted rates.
Monthly or annual telephone support
contract
A monthly or annual fee is charged in
line with the number of concurrent users of your system.
Provides unlimited telephone and modem support. Not applicable
for on-site training, in-office support or custom development.
Designed to benefit the customer after implementation and training is
completed and the company is operating live on their new system.
Pay-as-you-go support
All support provided is billed at the
time of service at our full, standard rates.
These methods can be used alone or in
many different combinations to ensure the most cost effective and
convenient package of support for our customers.
