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Return Authorization System
(RMA)
Objective
To provide Return Merchandise
Authorization (RMA) as an efficient method of controlling the return
or exchange of items sold to customers, ensuring visibility and
tracking of the item until the transaction is concluded.
The Value of RMA for
SYSPRO
- Improves customer service through
instant on-screen access to all RMA information
- Retains an unlimited history of RMAs
- Has practically no limit on
transaction volumes
- Gives complete visibility of
returned inventory
- Identifies recurring problems in
various areas of order processing, analyzing the reasons for
returns
- Provides inventory action options
when receiving RMAs for repair, scrap, return to OEM, restock or
take no action
- Avoids costly mistakes by
automatically calculating associated return charges
- Verifies warranty dates, price and
the quantity purchased
- Preview of reports to screen and
email capabilities
Matching SYSPRO to your business
- Create unique return codes
- Use flexible options that customize
processing
- User-defined return period for RMAs
issued
- Warnings will appear if RMA is
invalid
- Automatic restocking charges
- Multiple receiving actions can be
analyzed
- Facilitates immediate replacement
cross-shipments to customers returning goods
- Facility to look up sold items and
validate them
- Handle stocked and non-stocked items
- Multiple line items per RMA
- Flexible options that customize
processing
- Creates repair work orders for items
within or out of warranty
- Allows for IBT (Interbranch
Transfer) transactions
- Default warehouses may be set for
RMA returns and later transferred to the repair warehouse after an
RMA inspection
Audit Trails and Reporting
- Full on-screen inquiry of the status
of returned material can be accessed at any time
- Allows printing of RMA authorization
documents, reports and labels
- Returns can be tracked by action
codes through RMA reporting
- Supports lot and serial number
control
- Provides daily receipt listing
Integration
- Integrates with the Inventory
Control, Bill of Materials, Accounts Receivable, Return to Vendor,
Work in Progress and the Sales Orders & Invoicing modules
- Email reports with the Office
Automation module
- RMA for SYSPRO requires the
Inventory Control and Sales Orders & Invoicing modules
© 2002 Syspro. All
Rights Reserved. All trademarks are recognized.
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